What is Book-A-Court (BAC)
Book-A-Court is an on-line court booking and payment platform for Tennis Australia affiliated clubs. A booking will activate your personal gate PIN code for access through the locked gate and turn on the lights. You will use your computer, smart phone or tablet to make a booking. Book-a-Court is part of the Club Sparc sports management system.
Registration
You must be registered to book a court. After you have registered, you will have a password which together with your email address, allows you to login.
- Club members are sent an invitation to register. Click the link in the email, confirm your details, and create a password; that's it.
- Visitors can register on the Booking web page.
Booking Web Page
On the booking web page you will find the options to SIGN IN or REGISTER. On computers and tablets, these options are in the top right corner of the web page. On a mobile phone, you will find them in the Menu at top right (three horizontal bars).
How do you make a booking?
Click any of the Court Booking buttons on our website. You will be directed to the booking web page where you will sign in.
Make a booking in one of two ways:
1. Quick Booking: Enter the day (Today or Tomorrow), the start time, duration and surface, and click the button that says check availability. OR,
2. Booking Sheet: Click the "View booking sheet" to allow bookings by court number and future days.
NOTE: The booking sheet method on a mobile device may be very slow. Additionally, it only shows one court at a time, making it difficult to select a specific court number. On a computer, you can see 7 courts at a time, and more easily select a specific court number. On a mobile device, use the quick booking method.
The booking sheet will show the fees. The court fee for members will show as $0 (except for lighting fees for night tennis). Non-member fees are shown for each 15 min interval, however minimum booking time is one hour ($20), plus lighting costs at night.
Once your booking is confirmed, you will receive a text message on your mobile phone and an email. Each will contain your 4-digit gate access code to allow entry through the gate.
NOTE: It takes between 15 and 30 minutes for a booking to be processed. Don't arrive at the gate and then make a booking; you will have to wait a minimum of 15 minutes.
Using the Gate Code:
When the gate is locked you will need to enter the 4-digit pin code to obtain entry. If you have a group of players turning up at different times, you will need to give each of them your pin code (assuming it was you who made the booking). Each registered user has a personal pin code which never changes. However, your code is only active from 10 minutes before the booking time, and up to 10 minutes after the end of your booking time.
If the gate code is accepted, the light will flash green and you will hear two beeps and the lock will be disengaged. You then have 5 seconds to push open the gate. If the gate code is not accepted you will hear a long beep.
At times, the gate lock will be permanently disengaged. This will happen when there are events in progress; e.g. while competitions are in progress, and possibly during some coaching times. At these times you will be able to go straight in. However, one person should enter the appropriate gate code to activate the booking.
When the gate lock is permanently disengaged the light at the top of the keypad is green, otherwise it is purple. However, it is difficult to see the colours during the day. There is a picture of the keypad below.
Leaving the premises: You don't need to use your gate code to leave. There is a latch on the inside of the gate. Turn it to open.
We also have a pool latch on the gate to make it child-secure when the gate lock is permanently disengaged. If your gate code is accepted but won't let you in, check the pool latch.
Booking Limits:
You can book up to 7 days in advance.
You can only make 2 court bookings per day.
You can only book for a maximum of 2 hours per booking.
The minimum booking time is 1 hour (four 15-minute timeslots).
Fees:
Members will only be charged for court lighting. Visitors will pay for court hire plus lighting costs. Payment is made at the time of booking and requires a credit/debit card. All payments are managed by Stripe, a secure and certified PCI service provider. Court lighting exists on courts 1 to 8. See the court diagram below for court numbers.
Non-members who accompany a member will pay $5 into the court hire box on the veranda.
What if your court is unavailable?
For daytime tennis, the booking system is just to get you in the gate. Once you are through the gate you can select any court with a net in place. When club events are in progress you may be directed to other courts.
For evening bookings under lights you must use the court allocated in the booking.
Family Members with the same email address?
In a family situation your family members may all be registered with the same email address. In this case there is only one login username for all family members.
This will be a problem if you need to make more than 2 court bookings per day. If so, you will need to provide additional email addresses for other family member.
Using Lights?
If lights are involved, they will commence warming up once your PIN code is accepted at the main gate. It may take a minute or two before you see any light action, however they warm up quite rapidly.
The lights will remain on for 15min after your booking finish-time so that you are not left puddling around in the dark when leaving.
Problems?
If you have any questions or concerns, feel free to email them to info@wanglawntennis.com.au.
Call Frank on 04 0191 6667 if you are having problems with a booking.
Click the button below to show the booking web page.